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Independent businesses present a superior business model to publicly traded, national organizations in virtually every industry. All resources within our independent business are focused on one goal: delivering customer value that generates sustainable profits to support rewarding jobs for our staff.
In a society challenged by budgetary constraints on government at every level, local businesses provide a disproportionately high share of jobs, taxes, community involvement, and charitable giving. In healthcare in particular, support for local, community businesses should be at its highest for those reasons. The business down the street will always have an advantage over one out of state.
Doing the right thing is easy when it doesn't carry a price tag. The bottom line of local, personal service from people you know isn't just nostalgic. The level of service we all used to expect is fondly remembered because it is valuable, in cold hard cash terms. Talking to people and not machines, trusting deals on handshakes, and getting quick honest answers produces a clear return on investment. Those are the cornerstones of our business.
For our Customers, we promise:
- Long-term relationships valued over short-term profits.
- Competence, responsiveness, and integrity in all transactions.
- Human assistance whenever you have a problem.
- Hassle-free access to our decision-makers.
- A superior, more enjoyable atmosphere for conducting business.
For our Manufacturer Partners, we offer:
- Superior sales results for our selected partners, adjusted to a "per capita" or "market potential" basis.
- Competence, responsiveness, and integrity in all transactions.
- Straight answers regarding our product selection and marketing decisions.
- Hassle-free access to our decision-makers.
- A superior, more enjoyable atmosphere for conducting business.
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